Refund policy

If you pay for Pro and decide within 14 days that it is not for you, email support@oasis-digital.ae from the address on the account and we will refund that payment in full. No form, no questions, no retention call.

This applies to every payment, not just your first one — including an annual renewal you did not notice was coming.

Every account gets 14 days of Pro without a card, which is the honest way to find out whether a planner suits how you work. The refund above exists for the case where the trial was not enough — not as a substitute for it.

• Monthly plans: cancel any time and you will not be charged again. We do not pro-rate part-months, because you keep Pro until the end of the month you paid for.
• Annual plans: we will refund the unused whole months at our discretion. Ask, and we will be reasonable about it.
• If the service was materially broken for a sustained period, tell us and we will refund the affected time whether or not 14 days have passed.

Refunds go back through Stripe to the original payment method, usually within 5–10 business days depending on your bank. We cannot refund to a different card or account.

Nothing here reduces any right you have under consumer law in the country you live in. If those rights give you more than this policy does, they win.